Updated Tether and now it doesn't work?!?

6 replies [Last post]
alan.walters
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Last seen: 15 weeks 2 days ago
Joined: 01/08/2010

I've used Tether for nearly two years on my BlackBerry Tour 9630 and been relatively happy with it. Although the speed is barely better then dialup, at least I can have internet access during my hour long train commute.

Earlier this week I noticed the Tether versions (on both the BB and Windows) which I had been successfully running during that time were quite old and so took a chance on updating them (to v1.4.5.0 on the BB and v1.4.3.7 on the Desktop).

Now I'm wishing I hadn't!!! Unfortunately I don't recall what the older versions were, nor do I know how to get an older version re-installed on my phone. What happens now is the Packet Sent / Received count as displayed in Tether (on both the BB side and Windows side) shows steadily increasing numbers, but I have *NO* internet access!?!

Doing an IPCONFIG /ALL shows:

Ethernet adapter Tether Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Tether Ethernet Adapter
Physical Address. . . . . . . . . : 02-50-F2-00-00-01
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.25.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.25.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220

What's weird is I can't PING either the Default Gateway or the DNS Servers addresses? Nor can I do an NSLOOKUP? Since NSLOOKUP fails, I can't access any websites by name - which doesn't really matter because I can't PING any of them by IP Address anyway?

I've made sure the Windows firewall is disabled for the Tether Connection so that shouldn't be the problem. And I've temporarily disabled the McAfee anti-virus while troubleshooting so that shouldn't be the problem either.

I have the BlackBerry Desktop Manager installed and have tried installing both versions of Tether (Setup and SetupDrv), but still no difference.

What else can I check?

alan.walters
Offline
Last seen: 15 weeks 2 days ago
Joined: 01/08/2010

Well I think I fixed this myself!!!

After uninstalling v1.4.3.7 from the Desktop (then rebooting) and reinstalling v1.4.3.7 back on the Desktop, the Packet Sent / Received count did its typical slow incrementing - but I *still* didn't have internet access nor could I ping any sites by name or IP Address.

So then I deleted v1.4.5.0 on the BB (pulling the battery afterwards to force a reboot), then re-installed the much older yet obviously more stable v1.1.0.4 (from http://tether.com/t/backups/1.1.0.4/tether.jad).

Upon relaunching v1.1.0.4 I ignored the automatic request to upgrade and my internet access was back (hurray)!!! Feeling cocky I shutdown Tether on both the Desktop and the BB and restarted them both (Desktop first of course then on the BB). This time I accepted the offer to upgrade Tether on the BB to v1.4.5.0 and once again it was borked?!?

So one more time I deleted v1.4.5.0 from the BB and did another battery pull, then reinstalled v1.1.0.4 on the BB (from the above link), and everything is once again all better. In fact I'm writing this right now over my Tether connection.

The lesson here is that v1.4.5.0 has issues (at least on my BB Tour 9630). I guess from now on I'll be much more wary when Tether offers an update. Just goes to show that newer isn't always better.

alan.walters
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Last seen: 15 weeks 2 days ago
Joined: 01/08/2010

WTF is going on here!?!

For two weeks v1.1.0.4 was working perfectly and then suddenly today when I connected only the Packets Sent was incrementing while Packets Received stayed at zero?!? I could tell the Tether service was working because it nagged me to update to v1.4.5.0, which confirmed for me that both uploads and downloads were capable of working (at least from the POV of the phone).

After shutting Tether down and restarting it several times with no improvement, I decided to accept the upgrade to to v1.4.5.0 - and now it works!?! Is this Tether's draconian method of forcing users to upgrade from older versions?

At least v1.4.5.0 is working for me now. Earlier this month upgrading to the *same* version caused nothing but grief.

mhankinson
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Last seen: 4 weeks 6 days ago
Joined: 03/16/2009

Tether will automatically prompt you when there is a update on the BlackBerry but not the PC.

Tether is looking into adding this feature in the near future.

alan.walters
Offline
Last seen: 15 weeks 2 days ago
Joined: 01/08/2010

Thanks for the reply, but that was not the point of my rant?

When I finally convinced myself the latest versions of Tether had been out long enough to qualify as being "stable" and recently updated them (to v1.4.5.0 on the BB and v1.4.3.7 on the Desktop) my internet connection quit working!

After figuring out how to reload v1.1.0.4 on the BB, I regained functionality - but then only for two weeks, after which it suddenly quit working again (with no changes on my part)!

Feeling frustrated and not having anything to lose, I re-accepted the upgrade to v1.4.5.0 on the BB and now it's working again (at least for the last week).

I consider myself to have slightly above average computer skills (being a programmer for 30+ years) and so I can see how somebody with less knowledge could easily get very discouraged with the working, then not working, then working nature of Tether? I thought Tether's design was much more stable than it actually is, and so now know not to rely on it as much as I used to for mobile internet connectivity.

denniskapungwe
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Last seen: 10 weeks 6 days ago
Joined: 02/21/2012

My blackberry 8520 worked extremely well with the Tether trial version, when I decided to register it, it stopped working, giving me the "no network access" message. Please help. I've tried everything I can read!

jwells
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Last seen: 9 weeks 3 days ago
Joined: 05/25/2011

Hello,

Could you email help@tether.com for more troubleshooting assistance?

--
Joseph no longer works for Tether. Please open a ticket on our support system.

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